All desks are shipped via third-parties and not by Xdesk employees. We typically ship desks that are less than 64 inches in width via Federal Express. Desks that are 64 inches and larger desks must be shipped via truck lines due to size limitations of Federal Express packages. For large desks, Xdesk uses the best truck carriers in the business to make sure your Xdesk gets to you on time and in good condition. You will have the option of picking up your Xdesk at a local dock, or making an appointment to have Xdesk delivered to your home.
Xdesk will gladly ship products worldwide to most international destinations. The Xdesk Online Store ships within the United States of America and Canada. If you wish to get an international shipping quote on any of our products, please call (00+1) 512-212-7758 or use our international shipping form to obtain a shipping quote.
The two types of deliveries are curbside delivery and inside delivery. With curbside delivery, the driver will bring the desk to the end of the driveway at the delivery location. Some companies do not allow delivery drivers to bring the products inside your home due to safety concerns. In some cases the driver cannot bring the product under any structure. With some third-party delivery companies used to deliver large desks over 64 inches, the driver may not offer to remove the item from their truck. With commercial deliveries, the driver may bring the item inside your place of business if Inside Delivery is selected. If available in your area, inside delivery typically costs an extra $75. Extraordinary delivery requirements such as a multi-level building may require additional delivery charges.
The carrier will typically call to schedule a delivery appointment. Appointments are available during normal business hours and a 4 hour period. Please include a daytime phone number in the shipping information at the time of checkout.
Each Xdesk is custom manufactured in the order it is received. Please see the respective product page in our online store or your email receipt for a shipping estimate. Custom desks or L-desks typically require 30 – 60 days for manufacturing. Since the actual delivery date of your order can be affected by events outside of our control, shipping and transit times may vary. In general, allow 2-5 days for transit.
We believe you'll be thrilled with your new Xdesk. That's because we go out of our way to ensure each Xdesk is designed and built to be just what you want. We understand, however, that sometimes a product is not a good fit for you or your space for whatever reason. In that unlikely event, we invite you to return it.
You may return your undamaged Xdesk with the receipt and packing within 30 days of purchase for a full refund of the purchase price less any shipping or installation charges. If Xdesk is returned within this timeframe and in its original condition, we'll exchange it for a new one or offer a refund based on the original payment method.
Prior to shipping your item back to Xdesk, you must call or visit our contact us page to obtain an RGA number. To avoid damage during the return, it is required that you ship any return to Xdesk in its original packaging or equivalent packaging. You must ship any product to the address given to you when your RGA is issued. It is important to write the RGA number on the outside of each box so we may issue the credit to you.
The way your refund is processed depends on your original payment method. Credit card refunds wil be issued to the same card bank within 7 business days of receipt of the returned item. If you paid via cash or check, we will mail you a check to your billing address within 14 days of receipt of the returned product.